Terms and Conditions
PART B – GENERAL TERMS APPLICABLE TO ALL USERS
Part B of these terms and conditions which are applicable to all users of this platform including Customers and Dealer Partners.
1. Acceptable Use Policy
The Services allow registered users to create, edit and submit material for inclusion on or transmission via DGbog app, Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.
You agree to comply with all applicable laws and regulations when using DGbog app. You are solely responsible for all Material you submit for inclusion on or transmission via DGbog. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that are fraudulent or false / misleading information.
2. Privacy and Cookies
3. Termination of Services
4. Prohibited Usage of the Platform
You agree that you will not use the Platform for any of the following prohibited activities:
DGbog app / website strictly prohibits any illegal activities, including but not limited to fraud, money laundering, or financing terrorism. We also prohibit any harmful activities that may interfere with the rights of others, including hacking, phishing, or spreading viruses or malware. Users are not allowed to infringe upon the intellectual property rights of others or post any content that is defamatory, obscene, or otherwise offensive. Additionally, providing false, misleading, or inaccurate information is strictly prohibited, including fake reviews or ratings. We reserve the right to take appropriate legal action against any user who engages in prohibited activities, including termination of access to the Platform, reporting to law enforcement agencies, and pursuit of civil or criminal legal remedies.
5. Applicable Law
These Terms and Conditions will be subject to the laws of Bangalore India and the courts shall have jurisdiction to resolve any disputes between us.
PART C – TERMS APPLICABLE TO CUSTOMERS
1. Registering as a Customer
In order to benefit from all the features of the Services available you will need to Sign-Up with us by filling your 10-digit mobile number verified by OTP. You will be asked to provide certain information about yourself including your name, contact details and vehicle information. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate, with you effectively.
By using DGbog app and therein, you hereby authorize us to contact you via calls, emails, and/or text messages on the contact details so provided, to furnish you with information with regards to the services and products of DGbog. This authorization shall be licit for the mentioned purposes irrespective of whether you are registered with the NDNC registry.
2. Services Provided to Customers
Following Sign-Up, we will make all the services available to you free-of-charge. The free services will include the ability to search Dealer / Service providers for automotive repair or servicing work you need a Dealer / Service provider to perform for your vehicle, ability to view detailed profile of Dealers / Service providers and Contact / Book your services and ratings information and the ability to post feedback and ratings in relation to any Dealer / Service provider you have used as a result of your use of the platform. We reserve the right to add, change or remove services from our platform at any time.
You must only book a service / Contact Dealer / Service provider if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to a Dealer / Service Provider if you have used them as a result of your use of the website.
We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.
3. Our Responsibilities to you
Although we have asked all users to use DGbog carefully, we cannot guarantee the accuracy, integrity or quality of any information you view or receive of Dealer Partners / Vendors. This includes any information contained about details of Dealers / service providers who are listed in our directory or quality of service you may receive from Service providers/ Garage / Workshops / Dealers you avail using DGbog or price of services offered by Service provider / Garage / Dealers.
If you use DGbog you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract between you and any Service provider / Garage / Dealer. If you choose to instruct a Garage owner / Dealer / Service provider to carry out any work for you as a result of your use we strongly recommend that you conclude your own written agreement with them clearly detailing the work to be done and the price to be paid. We will not be a party to any agreement or contract which you conclude with a Service provider / Garage owner / Dealer as a result of your use of DGbog.
NOTE: We (DGbog Private Limited) will not take any responsibility to you or liability to you for the performance or quality of any work you ask any Dealer / Service provider / garage owner to carry out.
4. Payment terms to Customers
Some services made available for booking to you and rest of our services you can directly contact to Dealer / Service provider and get your services done either by physically visiting to Dealer / Service provider / Garage / Workshop / Showroom etc or by asking them to visit at your place / location, But the Service charges / Bill of service you have taken, payment should be made by customer, payments where required are made between you and the service provider with no involvement of DGbog Private Limited.
Service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and the service provider / Dealer with no involvement of DGbog Private Limited.
In cases where cash on delivery (COD) / online payment is offered for Buy spare parts and full payment must be made directly to the service provider at the time-of-service completion, and with no involvement of DGbog Private Limited in any kind of payments.
PART D – TERMS APPLICABLE TO PARTNERS (SERVICE PROVIDERS)
Part C is for certain terms and conditions which are applicable to any person or business registering as a “Partner” on our application.
1. Registering as a Partner (Service Provider / Dealer / Garage owner / Showroom Vehicle owner)
In order to benefit all the features of DGbog app available to Partners you will need to register with us. You will be asked to provide certain information about your business including your business name and contact details, services, working hours, location details. You must ensure that the information provided by you on registration is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.
*Account Deletion Process:
To initiate an account deletion request, the user must send an email to firstname.lastname@example.org using your registered email ID. We reserve the right to verify the authenticity of the account deletion request before processing it. Account deletion implies termination of access to our services, and users will no longer have access to their account-related data. By initiating an account deletion request, users agree to abide by these terms and conditions.
2. Provision of the Services to Dealer / Service Provider / Garage owner / Showroom
Following registration, we will make certain services available to you. The services will include the ability to include details of your business on our platform, the ability to receive call from customers directly to your registered mobile number. Full details of the services available to Partners on our platform will be published on our website www.dgbog.com. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.
3. Your Responsibilities
You shall be solely responsible for checking and verifying the details of any service booking which is posted before you agree to undertake any work for a Customer and for agreeing with the Customer the terms and prices of services on which any work will be performed.
You shall be responsible for complying with all applicable laws and regulations in your dealings with Customers and for the performance and quality of any work which you agree to undertake for any Customer.
NOTE: By registering as a Service Provider / Dealer / Garage owner / Showroom and by using DGbog app you are agreeing to indemnify us and hold us harmless from any costs, losses or claims which may result from any information you submit or transmit via DGbog or from any work which you agree to perform for any Customer.
4. Our Responsibilities to you
You acknowledge and agree that we will enable Service Provider / Dealer / Garage owner / Showroom to register and get listed based on criteria which we (in our absolute discretion) may determine from time to time. Accordingly, we do not provide any guarantee that registering as a Partner will result in you being invited to receive any particular volume of Service bookings. Nor can we guarantee that your use of DGbog will result in you winning any work or any particular volumes or work.
You acknowledge and agree that we do not check or verify the details of any Service Bookings which are posted. We have asked all users to use DGbog responsibly but cannot guarantee the accuracy, integrity or quality of any information which is posted by third parties.
By registering as a Dealer Partner, you also understand and agree that Customers who have used your services will be able to provide Feedback and Ratings. Whilst we have asked all users to act responsibly, we do not actively monitor, check or verify feedback which is posted. Accordingly, you acknowledge and agree that DGbog Private Limited shall not have any responsibility to you or liability to you for any feedback which is posted by any Customer and we will not usually become involved or intervene in complaints or disputes concerning feedback, although we reserve the right to do so in exceptional circumstances. You may, if you feel that feedback is misleading or incorrect, contact us and we will investigate but we shall not be obligated to take any action.